Bugs render Google Tez slow on launch day, hundreds give one-star rating

Tez (fast), the India-specific payments app built by Google, turned slow on the first day of its launch on Monday, and this angered users, who complained that they could not sign up on the service.

Hundreds of users took to Twitter and other social networks to vent their displeasure, with a few of them even offering Tez a one-star rating on Google’s Play Store.

Within a few hours of its launch it had notched up close to 600 one-star ratings and only a little more than 700 five-star ratings.

A Google spokesperson told Business Standard that the large number of failed registrations were due to a surge in the number of users trying to sign up on the service. A team at Google India was working round the clock to identify and fix bugs that users were unearthing.

The launch was significant as Union Finance Minister Arun Jaitley unveiled the app, highlighting that it tied in well with the government’s move to digitise payments and bring in more people into the formal economy.

Typically, Google releases products through public betas, helping them to iron out creases before making them available to the public. With Tez, Google has directly made the app available to every user of Android and iOS in India who has an account in any one of the 55 banks that support the United Payments Interface (UPI).

The issue of not having the bandwidth to handle a surge in installs is odd for an organisation such as Google, which has several services that have over a billion active users. Some experts speculate that it could be due to the inadequate infrastructure of the National Payments Corporation of India, through which all UPI transactions are routed.