WhatsApp chatbot to help deliver digital literacy services in rural parts
Common Services Centers (CSC) on Thursday launched a WhatsApp chatbot
for people to access its digital literacy services and resources. Aimed to
bridge the digital divide and spur rural entrepreneurship, the service provides
access to information related to course modules of government flagship
programmes like the Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA)
and the Digital Beti initiative in English, Hindi and seven other regional
languages. To access the service, people need to send a “Namaste” at CSC
Academy’s official WhatsApp account
+91-9999189321. The Chatbot provides access to details and course modules of
flagship programmes.
Through
the 'Digital Beti' initiative, the government aims to train 5,000 rural
entrepreneurs on digital literacy in over 3,000 villages across 10 Indian
states. The PMGDisha initiative focuses on making at least 40 per cent rural
households digitally literate.
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“The
Digital India Programme of the government focuses on digital inclusion and empowerment.
PMGDISHA, an initiative of the Government to provide digital literacy to 6
crore rural citizens, is being implemented by CSCs across
the country. Due to the Coronavirus pandemic, training has been suspended
across the country. The ability to deliver digital literacy modules through WhatsApp will
help us in extension of the programme to those still unreached in rural as well
as urban areas. The partnership will redefine the delivery model of education
and skill related content, especially for rural India,” Dinesh Tyagi, CEO, CSC
SPV said in a statement.
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