ICCS is bracing for exponential growth' envisions clocking 175cr revenue by the end of this year

 

The consumer services industry is an ever-evolving market and is bracing for unprecedented growth. It is expected that India will step up to be the largest consumer market at the global level. Being one of the progressing markets; it has thus begun to capture investor as well as entrepreneur interest. 

ICCS is one of the prominent names in the market and is one of the leading BPO service providers in India. It is known for its BPM and BPO domains as well as its highly responsive structure that seamlessly caters to the client’s inpidual needs. 

The journey of ICCS from BPO to a brand

ICCS was incepted in the year 2005 as a small international BPO company. However, the firm made concerted efforts over the years. As a result, it is now one of the leading BPO/BPM companies in the country. 

Currently, the firm has delivery centres in eight cities, wherein it manages 13 million customer interactions in a month with the help of over 5000 executives. The brand boasts of a perse client portfolio and serves clients across sectors including the Government, DTH, E-commerce, Banking, FMCG, FinTech, and much more. ICCS offers a myriad of solutions ranging from back-office services, chat and email, Finance and EdTech, to BFSI, Insurance, Accounting, Tech support, and Recruitment Process Outsourcing. Its core expertise lies in customer onboarding, retention, collections, customer service via omnichannel support, automation of chat and email field support including customer service, answer service, inquiry handling, as well as technical support. 

The firm in fact develops its own CRM with the assistance of AI tools. It leverages the usage of Artificial Intelligence (AI) not just for business analytics but also focuses on services like speech-to-text analytics. ICCS has even forayed into RPA recently and is of the view that this move towards adopting automation will help streamline information as well as operations. The brand aims to provide all solutions under one roof with the scope of maximum customization!

Read More Articles


Comments

Post a Comment

Popular posts from this blog

Infinix Smart 2 review: 'Value for money' smartphone with tall 18:9 screen

Image
Transsion Holdings, a Hong Kong-based smartphone company, is one of the top five leading mobile phone manufacturer in India, according to recent report by IDC. The company is known for Infinix, Tecno, itel and Spice branded smartphones. It operates in affordable entry level and midrange segment. Under its premium Infinix brand, the company recently launched the Infinix Smart 2 , an entry-level budget smartphone with 18:9 aspect ratio screen and a large 3,050 mAh battery. Priced at Rs 5,999 for the base model, the Infinix Smart 2 is a feature-rich proposition in entry-level budget smartphone segment. It is targeted to consumers moving from feature phones to smartphones. The Android-based smartphone features dualSIM slots and 4G VoLTE-capabilities. Interestingly, the phone comes in two RAM and storage configurations – 2GB/16GB and 3GB/32GB. The premium 3GB RAM variant is priced at Rs 6,999. In terms of design, the Infinix Smart 2 offers no-frill design with a removable plas...
Read more

Year in review: From OnePlus to Asus, best midrange flagship phones of 2019

Image
Best flagship smartphones 2019 : Affordable flagship smartphones are value-for-money products that offer top-notch specifications and features for a midrange price. In the past couple of years, this segment has been dominated by Chinese smartphone brand OnePlus. In 2019, however, other smartphone brands also got a toehold in this space with products that boasted specifications and features otherwise found only in premium smartphones. Here are top five affordable flagship smartphones (priced under Rs 40,000) that were launched in 2019: Asus ROG Phone II Asus ROG Phone 2Primarily a gaming-centric smartphone, the ROG Phone II from the stable of Taiwanese electronics maker Asus is an all-round smartphone offering the best of flagships at an affordable price. From an AMOLED screen with a high refresh rate to stereo speakers and high-capacity battery, this smartphone exceeds expectations and gives the best value for money in the midrange flagship segment. If there is any phone ...
Read more

OnePlus 8 review: Meaningful innovations elevate experience, justify price

Image
Smartphone makers now bring at least two models of each of their premium smartphones – one that maxes out on everything to show the maker’s innovation competence, and second that does not compromise on flagship specifications and features but cuts corners on some lesser features to keep the price low and reach the masses. The  OnePlus  8 belongs to the latter category of premium smartphones. A successor to the  OnePlus  7T, the  OnePlus  8 brings seasonal upgrades like Qualcomm’s flagship Snapdragon 865 system-on-chip, big-capacity battery, new design and a screen with a punch hole for front camera. However, the company has downgraded the rear camera set-up of the OnePlus 7T by taking away the 2x optical zoom telephoto sensor. So, where does the OnePlus 8 in 2020 with all its upgrades, and a downgrade? Let’s find out: Design The OnePlus 8 has a minimalistic design and premium build. It retains the glass-metal sandwich design of its ...
Read more