Google blames Gmail, YouTube outage on error in user indentification system
Google diagnosed a widespread outage that knocked out
major services earlier this week, such as Gmail and YouTube, as
a mistake with its system for identifying people online.
Alphabet Inc.’s Google has several
tools that enable it to verify and track logged-in users. In October, the
company began moving those tools to a new file storage system, and in the
process misreported portions of the data, according to a Friday post. That
caused several of its services to go down for 47 minutes Monday morning, a rare
technical misstep.
Google’s explanation comes amid heightened cybersecurity
vigilance. A hack on software provider SolarWinds Corp. has exposed companies
including Microsoft Corp. and multiple U.S. government agencies. A Google spokeswoman
said on Friday that the internet giant has found no evidence the SolarWinds
hack affected Alphabet or Google’s systems.
About 15% of requests sent to Google’s cloud storage service were
disrupted during the Monday outage, the company said. The cloud division offers
an identification service similar to one from Okta Inc.
On Tuesday, Google’s Gmail service had
another disruption. The company attributed this to an issue with data
migration.
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