WhatsApp adds 'carts' feature to improve in-app shopping experience
WhatsApp on Tuesday said it is adding 'carts' feature to
make it easier for businesses to conduct transactions through the platform.
Last month, the Facebook-owned company had started rolling out a
shopping button on its app to make it easier for people to discover a business'
catalog to get information about the goods and services offered by the firm.
"WhatsApp is
fast becoming a store counter to discuss products and coordinate sales.
Catalogs have allowed people to quickly see what's available and helped
businesses organise their chats around particular items. With more and more
shopping happening through chats, we want to make buying and selling even
easier," WhatsApp said
in a blog post on Tuesday.
WhatsApp said the 'Catalogs' feature has allowed buyers to quickly
see what's available while helping businesses organise their chats around
particular items.
"Starting today, we're excited to bring carts to WhatsApp.
Carts are great when messaging businesses that typically sell multiple items at
once, like a local restaurant or clothing store...This will make it simpler for
businesses to keep track of order inquiries, manage requests from customers and
close sales," the blog said.
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